For vendors who make it in front of the customer
Live Vendor OS runs the day for vendors who personalise goods on site — a monogram at a wedding, a name engraved at a market, forty robes for a corporate stand.
Sell
Variants, add-ons, stock and personalisation — and the questions that only make sense together. A font is not asked for until there is a name to set it in, and a bag tag can take one colour for the words and another for the picture.
Make
Every item tracked on its own, so two people never start the same job. Group the queue by thread colour and thread the machine once instead of eleven times.
Hand over
A code at the counter the customer scans to follow their order, and a text when it is ready. Pickup finds an order by number, name or phone.
Get paid
Cash and card, straight into your own Stripe. We never hold your takings, and never take a percentage of them.
A general till sees forty identical line items. Yours are forty different jobs, and the expensive part is the machine stopping between them.
The queue batches by the thing that stops the machine — thread colour for embroidery — and orders the groups by who has waited longest in each, not by which group is biggest.
Stitch count and quantity give a real number of minutes. A design with no count gets no estimate rather than a guess: nobody told twenty minutes forgets it when they wait forty.
Thread break, wrong spelling, wrong placement — recorded in the words a maker uses at the machine, so you find out what spoilage is actually costing you.
Every item is its own job. Two people at two machines never pick up the same one.
Nearly every remake is a spelling. A name heard across a noisy tent, typed by somebody who has done forty today, confirmed by nobody — and once it is stitched, the blank, the thread and the queue slot are all gone.
So anything the customer dictated gets read back before it reaches a machine. Only orders that carry typed text, because slowing down the ones that cannot go wrong is how a safety step gets resented and then worked around.
Read this back to the customer:
MIGUEL
Waffle robe · Ivory · Left chest
The customer sees the colour. The maker also gets Isacord 5515, so the right cone comes off the shelf.
Seventy-five manufacturers’ catalogues, with the numbers. Pick the shades you actually carry and the customer chooses from swatches instead of guessing what “Kelly” looks like in thread.
Running a cone nobody catalogues? Type the name and carry on. It just will not have a swatch, and the app says so rather than inventing one.
Say what you make and the app changes its words and its questions to match — the machine, the consumable, what a changeover costs, and the reasons a job has to be done again.
Import from Shopify, Etsy or a spreadsheet, or build your first product with a walkthrough that asks one question at a time. Free on every plan — charging somebody at the moment they are deciding whether to stay is a strange way to keep them.
Quote a coordinator, hold the date against a deposit, save a kit for each kind of event and run several at once. On Pro, for when somebody else is commissioning the work.
14 days of everything, free, with no card. Long enough to reach a real market with a real queue — which is the only test of this that counts.
Telling a customer that the order they placed in person is ready to collect, and sending a quote or payment link when a vendor asks for one.